Privacy Policy
Last updated: May 6, 2026
1. Overview
4Hearts3D LLC ("4Hearts3D," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
This policy applies to all information collected through our website at 4hearts3d.com and any related services, sales, or communications.
2. Information We Collect
We collect information that you voluntarily provide to us when you register an account, place an order, or contact us. The personal information we collect includes:
Account & Order Information
- Full name
- Email address
- Password (stored in encrypted form — we never see your plain text password)
- Shipping address (street, city, state, ZIP code)
- Phone number (if provided)
- Order history and purchase details
Payment Information
Payment card details are collected and processed directly by Stripe, our payment processor. We do not store, see, or have access to your full card number, CVV, or expiration date. Stripe operates in compliance with PCI DSS Level 1, the highest level of payment security certification.
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on pages
- Referring website
- Session data stored in cookies
Contact Form Information
When you submit our contact form, we collect your name, email address, subject, and message content in order to respond to your inquiry.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To send order confirmation, shipping, and delivery notifications
- To communicate with you about your orders or inquiries
- To create and manage your account
- To generate invoices and maintain order records
- To detect and prevent fraudulent transactions
- To improve our website and customer experience
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Sharing Your Information
We only share your personal information with third parties in the following limited circumstances:
- Stripe — our payment processor, to complete your transaction. Stripe's privacy policy is available at stripe.com/privacy
- Shipping carriers — your name and shipping address are shared with our shipping provider to deliver your order
- Legal requirements — when required by law, court order, or governmental authority
5. Cookies & Session Data
We use cookies and similar tracking technologies to enhance your experience on our website. Specifically we use:
- Session cookies — to maintain your login status and shopping cart contents while you browse
- CSRF tokens — to protect against cross-site request forgery attacks
We do not use advertising cookies or third-party tracking pixels. You can control cookie settings through your browser preferences, however disabling cookies may prevent certain features such as the shopping cart from working.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Order records are retained for a minimum of 7 years for tax and accounting purposes
- Account information is retained until you request deletion
- Contact form submissions are retained for up to 2 years
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
- The right to data portability
To exercise any of these rights, please contact us at shop@4hearts3d.com . We will respond to your request within 30 days.
8. Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. Passwords are hashed using industry-standard encryption and are never stored in plain text. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: